Privacy Policy & Terms of Service

Xclusive Level Auto Glass LLC 2775 Old Dixie Hwy STE I, Kissimmee, FL 34744 (407) 483-7230 | auto@xclusivelevel.com

Last Updated: April 7, 2026

Privacy Policy

1. Information We Collect

When you contact us, submit a form, or request a quote through our website at xclusivelevelautoglass.com, we may collect the following information:

• Full name
• Phone number (including mobile)
• Email address
• Vehicle information related to your service request
• Message content you provide

We do not collect payment information through this website. Payments are handled through secure third-party processors.

2. How We Use Your Information

We use the information you provide to:

• Respond to your service inquiries
• Schedule and confirm appointments
• Provide quotes and service updates
• Send follow-up communications related to your service
• Send promotional offers about our auto glass services (with your consent)

3. SMS / Text Message Communications

By providing your phone number on any form on this website, you consent to receive text messages from Xclusive Level Auto Glass LLC. These messages may include:

• Appointment confirmations and reminders
• Job status and service updates
• Quote follow-ups
• Promotional offers related to our auto glass services

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message and no further texts will be sent.

For help, reply HELP to any message or contact us at (407) 483-7230.

We will not share, sell, or rent your phone number or personal information to third parties for their marketing purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., scheduling software, CRM platforms, SMS delivery services), bound by confidentiality agreements
• Legal authorities if required by law or to protect our rights

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, or as required by law.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and non-identifiable. You may disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at auto@xclusivelevel.com or (407) 483-7230.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes your acceptance of any changes.

Terms of Service

1. Acceptance of Terms

By using the website xclusivelevelautoglass.com or engaging our services, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

Xclusive Level Auto Glass LLC provides auto glass repair, replacement, calibration, and related services in Central Florida, including Kissimmee, Orlando, and surrounding areas. Service availability is subject to technician scheduling and parts availability.

3. Appointments & Scheduling

• Appointments scheduled through our website or by phone are subject to confirmation by our team.
• We reserve the right to reschedule appointments due to weather, technician availability, or other circumstances outside our control.
• We ask that you notify us at least 2 hours in advance if you need to cancel or reschedule.

4. SMS Communication Consent

By submitting your phone number on any form on this website, you expressly consent to receive text messages from Xclusive Level Auto Glass LLC at the number provided. This includes transactional messages (appointments, service updates) and marketing messages (promotions and offers).

• Message frequency varies based on your service activity.
• Message and data rates may apply depending on your carrier plan.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase or service.

5. Insurance Claims

We are happy to assist with insurance claims for covered repairs. However, Xclusive Level Auto Glass LLC does not guarantee insurance approval or coverage. Coverage determinations are solely at the discretion of your insurance provider. We are not responsible for any out-of-pocket costs resulting from denied claims.

6. Warranty

Our Xclusive Guarantee covers materials and workmanship defects for as long as you own the vehicle on eligible services. This warranty:

• Applies to the original vehicle owner only
• Does not cover damage caused by accidents, improper use, or third-party alterations
• Requires that warranty claims be submitted directly to Xclusive Level Auto Glass LLC

7. Limitation of Liability

Xclusive Level Auto Glass LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

8. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Xclusive Level Auto Glass LLC and may not be copied, reproduced, or used without written permission.

9. Governing Law

These Terms of Service are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Osceola County, Florida.

10. Contact Us

For questions about these terms or our privacy practices, contact:

Xclusive Level Auto Glass LLC 2775 Old Dixie Hwy STE I Kissimmee, FL 34744 Phone: (407) 483-7230 Email: auto@xclusivelevel.com Website: xclusivelevelautoglass.com

This Privacy Policy and Terms of Service were last updated on April 7, 2026.